IT Service Desk

An integral part of KSS Global managed services is our service desk and desk side support that covers your entire technology environment including: end-to-end systems management, anywhere from your desktops and your printers, to server management and support, to network security.

KSS Global support will help you reduce risk, lower cost of ownership, streamline IT management, and minimize downtime throughout your organization. Our goal is to help you improve user and infrastructure support without up-front investments, or management hassles. Being a Managed Services customer, you will benefit from automated proactive monitoring to identify and begin solving problems – often before you’ve even noticed them!

KSS Global will become your single point of contact for all technology related service and support.

Maintenance and Emergency Response

KSS Global proactive maintenance keeps you up and running, minimizing downtime even in the most complex heterogeneous environments. This isn’t just a promise: it’s a core competency backed by our technical expertise. Since 2015 we’ve delivered superior quality in desktop, server, and LAN support to growing companies, nationwide. From emergency support to onsite break-fix maintenance with fully integrated proactive monitoring, we deliver the service levels you need – at a price point you’ll appreciate.

Remote Management

KSS Global Remote Support platform has an integrated, secure, remote management and end user support capability that allows us to diagnose and resolve end user issues – fast. No need to wait for onsite service, because 90% of the time, we can resolve issues remotely and immediately.

Onsite Support

Onsite support is available when all remote support options have been exhausted. This will help meet your availability objectives and are available in several levels. Details are included in your Managed Services Agreement.

Value delivered

Value to Business:

Flexibility of choice of service . Faster time to market . Optimal return on IT investments

Value to End Users:

Increased automation & mobility . Personalized and enhanced user experience

Value to IT:

Consistent, visible and measurable transformations. Secure workplace